Please Help

[Ryllik]

Rob. First let me say thanks for the fantastic program. I was a hotkeynet user for a long time. Just made the switch. All was going well until tonight.

I tried to log off one team and create another. Now every time I try to add a team in the Teams window Mojo locks up on me and I have to use the task manager to close the program.

Things I have tried:

Making sure to run as admin.
Restarting the program.
Restarting the PC and then the program.
Uninstalling and reinstalling the program.
Uninstalling, restarting pc, and reinstalling the program.

All was working fine yesterday so I am at a loss here. Any help at all would be awesome.

Thanks for everything!

[Rob]

Thanks a lot for the kind words.

Before I say anything else, let's erase the file that contains your teams because it may have become corrupted. It doesn't get erased when you uninstall and reinstall Mojo.

Note: All your accounts, toons, teams, and some other settings will get erased. You'll have to re-enter them in Mojo after you restart it.

1. Make sure Mojo isn't running. Use Task Manager if necessary to terminate it.

2. Go to this folder:

[user] \AppData\Roaming\MojoWare\Mojo.

3. Delete this file:

Mojo.fig.xml

4. Restart Mojo.

5. Try making a few teams.

6. Let me know what happens.

[Ryllik]

Rob. Thanks for the reply. I did as you asked and trying to add a team still locks up the program. I was able to add accounts/toons back into the program, do everything as normal, launch each toon individually. Hotkeys are all working fine. Sorry to be a pain in the ass and guess its just a little thing thats bugging me. I can launch each toon individually and quit being lazy lol

[Rob]

Thanks Ryllik. You're not bothering me. Sounds like a big thing to me. Might be a bug. I'd like to figure out what's wrong and fix it.

Only problem is, I may have to ask you lots of questions. Would you mind talking on the phone? I think that would probably be easier for both of us than going back and forth with questions and answers in writing.

[Ryllik]

PM sent

[Nyanda]

I have the same problem, is there any solution on this?

[Nyanda]

Just did a bit trying around myself, I backed up the 3 files in

[user] \AppData\Roaming\MojoWare\Mojo

and removed them completely.

After that I was able to start Mojo again and also create Teams, also replacing the fig and the settings back worked. Don't really know what the db is for, but I would guess that ist he broken one

[Rob]

I'm glad you solved your problem and thanks for describing what you did.

Ryllik's problem got resolved, I think, but I can't remember how. I think we handled it on the phone.